How did the authors approach their questions/problems? ((most of this is going to come from the methods sections, although some info about conceptualization of key concepts might be relevant to pull from intro/lit-review)) #lit-context
What did they find? ((keep this as contextualized as possible; resist the urge to repeat claims or generalizations)) #observation-notes
engineers sometimes included information about who they had talked to about the case in the ROC references section, to facilitate downstream judgments of reliability (p. 357)
In a field study of collaborative information reuse in aircraft technical support, engineers lamented reusing old records because information was missing, outdated, or not appropriate anymore because of procedural changes. Over the years if any changes to the records were not tagged, the context of those changes were lost.
