Sharing Knowledge and Expertise The CSCW View of Knowledge Management

Last updated March 17, 2023

• #Resource

• #References
  • Title: Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
  • Meta:
    • Tags:: #[References] #[D/Synthesis Infrastructure] #[D/KNEXT] #ref/Paper
    • Authored by:: [Mark Ackerman] , Juri Dachtera , Volkmar Pipek , [Volker Wulf]
    • Year: [2013]
    • Publication: [Computer Supported Cooperative Work (CSCW)]
  • Content:
    • https://drive.google.com/file/d/1e0TVK1wYSxCwDkskVnmCMLsZlDWQA_7j/preview
  • lit-context
    • #canonical paper in the lab
  • lit-notes
    • In general, CSCW research on knowledge sharing has moved from a “repository model”, which focused on externalizing knowledge in documents and databases, to an “expertise sharing” model, which focuses on helping people find relevant knowledge from other knowledgeable people directly p.532-533
      • 
    • The shift from the “[repository model]” of CSCW work to focus on “[expertise sharing]” was stimulated in large part by rich discoveries about the large extent to which useful knowledge is tacit and situated tacit knowledge p.547
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      • Cites Institutional Ecology Translations and Boundary Objects to note that [boundary object]s were a key learning from the first generation “repository models” to motivate the shift to [Expertise Sharing]
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        • [boundary object]s derive part of their power (for facilitating cross-organizational/boundary coordination and work) by being “weakly structured in common use, and strongly structured in specific use”
    • Specifying context for future reuse is costly
      • #ClaimSecondary people find adding meta-data to be laborsome Context Grabbing Assigning Metadata in Large Document Collections
        • (p. 540)
      • #ClaimSecondary people tend to use the category with the lowest cognitive effort Down in the (Data)base(ment)
        • (p. 540)
        • Down in the (Data)base(ment) call these “residual categories”
        • it can be quite hard to standardize (and therefore make efficient) expressions of [context] (e.g., in a dropdown menu of possible “contexts”)